Voter Help Desk
My phone number keeps getting rejected even though it's in the correct format – what should I do?

If you are having trouble entering your phone number, please try the following:

  • Close the current browser window

  • Reopen our website and refresh the page (you can do this by clicking the circular arrow, or by highlighting your browser’s search bar and clicking the “Enter/Return” button on your computer).

  • Try again to enter your data into the Voter Information page taking care to not leave any required fields blank.

  • For the phone number: choose your country flag first, then enter your number (do not enter any "+" sign or your country code; the flag does this for you).

  • Double check that you have also completed the birth date, gender and all other required fields.

If that does not work:

  • Go to our other website, at, and use that system instead. Both sites allow you to register/request your overseas ballot.


  • Submit your feedback/question to our Voter Help Desk and include your phone number. We will reply and/or call you as needed. To submit a report, click on the “Submit a question…” button in the bottom right corner of this screen (make sure to scroll to the bottom of the screen).


Comments (0)
Post a new comment
Full Name:
Choose another category: