Voter Help Desk
When I try to download my form, the program goes back to the beginning. What's happening?

There are a few reasons why this might be happening.

A) Did you leave your computer during, or at the end of, the Registration or Balloting processes for more than 5 minutes before clicking the "Download Form for Printing" button? If you did, then the system timed out.  

This is for security purposes. Because you are entering confidential information, we delete it and close the session automatically if you leave it sitting for too long. Unfortunately, this is a necessary inconvenience.

You will have to start your voter registration/ballot request process again and go to the end without leaving your session for more than the 5 minute window. Go to the Register to Vote / Absentee Ballot page to begin this process again.

B) Did nothing happen when you hit the "Download Form for Printing"? It is possible that the form was downloaded and stored on your computer and you just need to locate it. We recommend that you check your downloads folder and do a file search for a document that would have your state's abbreviation in the first 2 letters of the file name.

Example for a voter whose voting jurisdiction state is New Jersey:

NJ-Voter-Registration_Absentee-Ballot-Request(FPCA)-2016.pdf – notice the “NJ” at the beginning of the file name. 

If you search for the file with this method, you may find that the document was already downloaded to your computer. 

If you still cannot get through to the final screen and successfully download your form, and especially if you receive an error message, please submit a question to the Voter Help Desk. To submit a report, click on the “Submit a question…” button in the bottom right corner of this screen (make sure to scroll to the bottom of the screen).

When submitting your problem, please be sure to complete all fields and to indicate the following:

  • The type of computer and browser you are using.

  • What state in the U.S. you are trying to register in.

  • If you get an error message, please tell us exactly what the error message says.

  • It is helpful if you send us your phone number when you report a technical problem as we may need to contact you.


Choose another category: